Frequently Asked Questions
Before you order you may have a few questions about your Wraggamuffins purchase.
Below are some of the common questions we're asked, so have a read as you’ll probably find the answer below. If you still have questions then get in touch.
How do I order?
Can I order a mixed box or does it all have to be the same flavour?
Everything in the Wraggamuffins kitchen is made-to-order, which means a minimum quantity applies. In some cases we can offer a 'half and half' option on cupcakes, just get in touch and let us know when you place your order and we'll make sure you get what you want.
How should I store my muffins/cupcakes/brownies?
We're sure they're not going to last long enough for any serious storage woes, but if you do have some leftover goodies then place them in airtight containers and store them somewhere cool, and out of direct sunlight.;
Don't put cupcakes or muffins in the fridge, they don't like the cold, it gives them Goosebumps.
How long will my order stay fresh for?
If you follow the above storage directions your products should last up to 3 days for cupcakes and muffins, and up to 5 days for brownies.
We don't use any preservatives other than nature's own, so the shelf life is less than shop bought items. The above is just a guide, and your own judgement should be used before consuming items older than 24 hours.
Can I freeze my Wraggamuffins products?
Whilst it is possible to freeze your order, we don't recommend it. Freezing Wraggamuffins products will impair the quality, as with most fresh items that are frozen.
To enjoy them at their best eat as soon as they arrive.
Are Wraggamuffins products suitable for Vegetarians?
We try to make all of our products vegetarian-friendly, however sometimes we add products to our menu that contain ingredients which are not vegetarian. But don't worry, it will be clear that we've added something meaty to it.
All cupcakes, brownies, and muffins contain eggs, milk, butter and other dairy items, which make Wraggamuffins products are not suitable for Vegans.
I have food allergies, what can I order?
All menu items are created in the same kitchen where nuts, wheat, dairy, and other items are used and stored. Your product will most likely contain traces of your specific allergen.
Do you offer gluten-free or dairy-free options?
Sorry, not at this time. But we know some fabulous bakers who do and would happily recommend someone to you.
Do you deliver?
Yes! Delivery of all Wraggamuffins products are made across London Zones 1-6
Can I have my order delivered by Royal Mail?
Yes, but only brownies and blondes. Cupcakes and muffins are far too delicate for Mr Postman.
Prices for Royal Mail delivery are available when ordering. Incorrect shipping selection may result in your order being cancelled - please choose Royal Mail Special Delivery during checkout.
PLEASE ALLOW 48 HOURS FOR DELIVERY WHEN CHOOSING ROYAL MAIL
(orders placed on a Friday will be scheduled for Monday delivery)
Do you ship internationally?
Unfortunately because international shipping times are longer than our products like to be in a box for, we're unable to offer international shipping at this time.
My order is a gift for someone else, is that ok?
Of course! Even better if it's a surprise too, we love surprises!
Your order can be gift wrapped and delivered to the lucky recipient, as long as they're within London. You can also include a message so they know it's from you!
If they're not at home/work when we attempt delivery then we'll leave their order somewhere safe, with a note to advise them they had a delivery whilst out. You will be notified of that your gift has been delivered.
More information is available on the Gift Services
What payment methods are accepted?
Most major credit/debit cards accepted: Visa, Mastercard, American Express, Electron, Solo, and Maestro.
Payments are made via our secure online shop, powered by Stripe.
Cash and cheques are not accepted.
Any refundable deposits for equipment hire will be added to your final total. No cash refunds.
When ordering online, is the checkout process secure?
Absolutely! The Wraggamuffins shopping cart is powered by Stripe, who provide a secure checkout environment so you can purchase from Wraggamuffins with complete assurance that your personal details are safe. We do not store your credit card information, and we will never share your details with anyone else, ever!
Still looking for answers?
Contact us with your question and we'll get right back to you.